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Please check your merchandise carefully when it arrives.
Did you get all the items you ordered? Is it all in good condition? If there is any problem, please call immediately. 423-539-4273
or contact us at info@giftsfromgrannyscottage.com
In order to get credit applied for a return please call for pre approved return labels before you ship. Thanks!
We will do our best to satisfy your needs with a return or exchange.
RETURN POLICY
NON DEFECTIVE MERCHANDISE
Must be returned within 30 days of invoice date.
Must be in original packaging as shipped.
Merchandise must not be marked, defaced or damaged.
Non defective returns that do not meet the above conditions will not be accepted for return.
DEFECTIVE MERCHANDISE
Items with guarantees or warranties.
Please follow the directions on the guarantee or warranty for repair or replacement.
Items damaged during shipment.
These items are covered by the shipper. If you receive merchandise damaged in shipping, please contact us at 423-539-4273 or info@giftsfromgrannyscottage.com to file a claim. The claim must be filed within 20 days.
Your order has not arrived or an item is missing
Please call us at 423-539-4273 or e-mail us at info@giftsfromgrannyscottage.com so that we may begin the process or tracking your order or the missing item.
Your orders are double checked before they are shipped. We use styrofoam pellets as cushioning material. When we pack your order great care is used to make sure your order is complete and arrives safely.
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